Question 1

How can I request samples?

Accepted Answer

Request samples by writing to info@wala.coffee or register your data on our website.

Question 2

To which countries can I request samples, or place orders?"

Accepted Answer

To all countries where FEDEX dispatches.

Question 3

How is the presentation of the products?

Accepted Answer

All our products can be presented as follows:
     · Green coffee in a GRAINPRO bag plus a coffee bag of 25 pounds (11.3 Kilos).
     · Green coffee in a GRAINPRO bag plus a coffee bag of 50 pounds (22.6 Kilos).
     · Green coffee vacuum packed in a box of 52,9 pounds (24 Kilos).

Question 4

What payment method can I use?

Accepted Answer

You can pay with all credit cards through PAYPAL, or by bank transfer.

Question 5

How do I make the payment?

Accepted Answer

Once you confirm the coffee you want, we will send you a PAYPAL link where you can make the payment with your credit card. We can also send you our bank information for money transfer from your bank.

Question 6

How long does my purchase take once I have made the payment?

Accepted Answer

On average, the dispatch takes 8 business days from Colombia to any country in ASIA or OCEANIA.

Question 7

Where do I see the status of my order?

Accepted Answer

Once we deliver the coffee to FEDEX, we send you the tracking number of the order that you can check directly at www.fedex.com

FAQs